Frequently Asked Questions
General
Q. How long has Team IP been in business?
A. Team IP was founded in 1992 and has been servicing customers for more than a decade.
Q What does the IP in Team IP stand for?
A. International Printing
Q. Does Team IP have employment opportunities?
A. Yes, Team IP hires independent representatives throughout the United States for our event marketing. We offer employment opportunity in the Treasure Coast area for our national office as well as our distribution center.
Event Marketing
Q. How big does my tournament or event have to be to hire Team IP?
A. Please contact Team IP for your tournament evaluation. There are certain conditions that have to be met for Team IP to be present (location and size). This is a turnkey opportunity where everybody is successful..
Non-athletic events are analyzed based on attendance size, crowd demographics, gated vs. non-gated event, location and other contributing factors that help determine the feasibility of souvenir merchandise at the event
Q. If my tournament or event is not big enough to hire Team IP is there any way I can sell the same merchandise myself?
A. Yes, Team IP has a variety of programs that allow clients with smaller events to sell out merchandise themselves. These programs work on either a consignment basis or a percentage of gross sales percentage. These options often help clients better understand how souvenir merchandise can contribute revenue to an event. It is our hope that over time, these small events will increase in size allowing Team IP to be hired as a turnkey operator.
Q. How do I get paid after my tournament/event is over?
A. Events and tournaments are governed by the contract that is signed between the host and Team IP. Within that contract are the agreed upon financial arrangements and can vary from event to event.
Q. What if I run out of event shirts or other items at my event?
A. Team IP has the ability to take post orders on site for shirts. In some cases local arrangements with the distributor can be made with local production. Shirts can be paid for at the even and we will produce and ship those shirts within a couple of weeks of the tournament. Most generic apparel and novelty items can be ordered in the same way but are subject to warehouse availability.
Q. Can event shirts be ordered before the event?
A. Team IP implements a very aggressive pre-sale program. We try and sell as many shirts before we get to the event as possible. The pre-sale program is done via email. Pre-sale orders are picked up and paid for at the event. Also all pre-sale merchandise is available at www.teamipsports.com
Q. Is all of the merchandise at my event available on the website?
A. Event shirts are made available on the web sire. Our web sire offers sport specific merchandise. Items are regularly added and deleted. If is best to check the website frequently for the latest merchandise available.
Q Do I have to provide personnel to run the Team IP tent?
A. No, in a turnkey situation, Team IP will provide 100% of the needs for the merchandise location at your event. This includes trained personnel who are familiar with the merchandise and Team IP operating policies and procedures. In some cases Team IP does secure local representation as well.
Direct Sales
Q. Do you service only your local community or can you print and ship to me in Alaska?
A. Team IP services the entire United States, Canada, Virgin Islands, Mexico, and Puerto Rico.
Q. How will I receive my order?
A. Team IP ships UPS unless otherwise specified. If you need overnight or priority please contact customer service. Post office boxes are unacceptable.
Q. Do I need to provide the apparel or merchandise to be embroidered or screen printed?
A. No, Team IP has a catalog with a large assortment of items that can be purchased and decorated, which include polo shirts, tee-shirts, shorts, jackets, wind shirts, caps, bags, and more.
Q. Where are the locations on the item that you print or embroider?
A. Screen Printing: Team IP can print on nearly any location of a tee shirt to meet your needs. Embroidery: Team IP generally embroiders logos above the left front pocket. In order to embroider directly on the pocket, it must be 6”x6” and deep enough to fit a fist. Names are usually on the right front or sleeve.
Q. How many colors can you print or embroider?
A. Screen Printing: Team IP can print up to 8 colors on a light colored apparel and up to 6 colors for dark garments.
Embroidery: Team IP can embroider up to 10 colors on one item.
Q. Do the number f location and number of colors affect my cost?
A. Yes, location, colors, embroidery stitches affect pricing.
Screen Printing: Base pricing includes one location and one color. Additional colors and location are subject to additional pricing. Embroidery: Base pricing includes one location up to 12,000 stitches. Additional locations and stitches are subject to additional pricing.
Q. What is the charge for screen printing artwork and embroidery digitizing?
A. Screen Printing: Artwork begins at $35.00
Embroidery: Digitizing is a case by case basis. Please call Team IP at 877-821-8643
Q. What is digitizing?
A. Digitizing is formatting artwork for our embroidery machines allowing us to sew your design.
Q. Do I have to send you artwork or can Team IP create it?
A. The final artwork must be in a format that is compatible with our system for screen printing and embroidery. You may provide artwork in Corel Draw Format or Team IP can have our art department create it for you. All Team IP need in order to create is an idea of what you want.
Q. Will a sample be produced for my approval?
A. Team IP does not provide physical samples. However, you will receive your artwork via Email for final approval as well as a clear understanding of how your final piece will look
Q. Do I need to pay an initial deposit?
A. Certain terms must be met through an approval process. Some first orders may require a 50% deposit with either check or credit card.
Q. What is the minimum number of items that I have to order?
A. Team IP has a minimum order of 24 items on all custom screen printed orders (if less please call customer service); however, there is no minimum for embroidered items.
Q. Are there volume discounts given for orders over a certain amount?
A. Yes, discounts occur in quantities greater than 50. Please call Team IP for pricing.
Q. What is the average turn-around time for orders?
A. Screen Printing: The average turn-around time is 5-7 business days from art approval.
Embroidery: The average turn-around time is 7-10 business days from art approval.
Q. What is the average turn-around time for art approval?
A. Screen Printing: Initial art proof will be provided with in 2-5 business days. The timeline for art approval varies depending upon the changes requested by the customer.
Embroidery: Initial art proof will be provided with in 4 business days. The timeline for art approval varies depending upon the changes requested by the customer.
Q. Do you allow rush orders?
A. Yes, Team IP considers requests for rush orders but do reserve the right to say no to a rush order when necessary. An order is considered a “rush order” when it is requested in less than normal turn-around time. All rush orders that are accepted will carry a charge of $25.00 - $50.00 depending on the sixe of the order, plus any additional express shipping charges incurred to meet the deadline. Please call Team IP with any other questions.
Q. What is your re-order policy?
A. Contact your sales representative and place your order. If the order is for the same design, you will not incur another artwork fee.
Q. Does Team IP customize uniforms?
A. Yes, we are able to customize uniforms. Pleas contact one of Team IP sales representatives for additional information.
